Return Policy - X3LENCE

1. Return period

 

In accordance with Belgian and European law, you have a right of withdrawal of 14 days from receipt of your order to return an item without giving any reason.

• If the 14-day period falls on a weekend or public holiday, it is extended until the next working day.

• After this period we will no longer accept returns, except in the case of a defective product or an error on our part.

 

2. Conditions for returns

 

To be eligible for a return, your item must meet the following conditions:

✅ In original condition, unused and unworn.

✅ Returned in original packaging with all labels intact.

✅ Accompanied by proof of purchase (invoice or confirmation email).

 

🚫 Exceptions – Non-returnable products (for hygiene reasons):

❌ Boxing gloves (no returns or exchanges possible)

❌ Mouthguards (no returns or exchanges possible)

❌ Underwear, swimwear and other hygiene products

❌ Personalized or custom made products

❌ Digital products and gift cards

 

Returns will only be accepted for manufacturing defects or delivery errors and will be assessed first.

 

If a returned product does not meet these conditions, we reserve the right to refuse the refund.

 

3. Returns Procedure (Except Non-Returnable Products)

1. Report the return

• Please send an email to info@x3lence.com with your order number and reason for return.

2. Return shipment

• Once your application is approved, we will send you the instructions.

• Return costs are the responsibility of the customer.

• The items should be sent to the following address:

Hanging field 27

3621 Rekem

Belgium

3. Approval and Refund

• Once the item is received and inspected, we will notify you whether the return is approved or denied.

• If approved, the refund will be processed within 7 business days using the same payment method used for the purchase.

• In case of exchange, we will send you a new item after approval of the return.

 

4. Return costs

• Return costs are the responsibility of the customer, except in the case of a defective product or a delivery error.

• We will not refund original shipping costs unless the error is ours.

 

5. Defective products or delivery errors

 

If you receive a damaged or incorrect item, please contact us immediately at info@x3lence.com with photos of the product and packaging.

We organize a free return and offer an exchange or full refund.